Refund Policy and Replacement (Resend) Policy

Article 1: Refund Policy – How to Request a Refund for Your Order

At Garden Wildlife Direct, we want you to be completely satisfied with your purchase. If you need to request a refund, here’s how our refund policy works:

When can I request a refund?

• Refund requests must be made within 14 days of receiving your order.
• You can request a refund if your order is damaged, incorrect, or if you are unsatisfied with the product.

How to request a refund:

1. Contact our Customer Support team via our [Contact Us page] or email us at [e-mail].
2. Provide your order number and a detailed description of your issue.
3. If your item is damaged or incorrect, please include photos to help us process your request quickly.

What happens next?

• Once we receive your refund request, we will review the details and get back to you within 48 hours.
• Approved refunds will be processed within 5 business days back to your original payment method.
• Please allow your bank or card issuer some additional time to reflect the refund.

Important:

• Some products, such as perishable wild bird food, may have specific return restrictions for health and safety reasons.
• Refund requests made after 14 days may not be eligible, but please contact us if you have any concerns.

If you need help with a refund, our team is here to assist you every step of the way.

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Article 2: Replacement (Resend) Policy – Getting a Resend for Lost or Damaged Orders

If your Garden Wildlife Direct order is lost, damaged, or incomplete, we want to fix it as quickly as possible. Here’s our replacement (resend) policy:

When do we offer replacements?

• If your order is confirmed as lost in transit by the carrier
• If your items arrive damaged or incorrect
• If parts of your order are missing

How to request a replacement:

1. Contact Customer Support within 14 days of delivery confirmation or expected delivery date.
2. Provide your order number and a description of the problem.
3. Include photos if items arrived damaged or incomplete.

What happens after your request?

• We’ll investigate the issue with the carrier if needed.
• Once verified, we will arrange to resend missing or damaged items at no extra cost.
• Replacement shipping times are generally 3-5 business days.

Important notes:

• Please keep all original packaging and items until your replacement is received.
• Multiple resend requests may require additional verification to prevent misuse.

Our goal is to ensure your garden wildlife never misses a meal due to delivery issues. Contact us as soon as possible if you experience any problems.